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frequently asked questions

Our full collection is available on portoula.com but our award-winning honey is also available through select retailers - see list below. We also “pop up” and host special events so please sign up for updates. You can also visit our news & events page for more information. 

Yes! Select products from our artisanal food collection are available at these fine retailers: Bizalion's Fine Food, Butternut Bakehouse, Curio Spice Co., Honeycomb Hamilton, and Sofra Bakery and Cafe

We sure do! Please contact us and we can put together the perfect gifts for your clients.

Please contact us to inquire about a partnership. We’d love to hear from you! 

Great Taste awards are the world's most coveted food and drink awards. In 2023, 14,195 products from 109 countries worldwide were put through the competition's rigorous blind judging process. Portoula honey took home three awards! 

Our Fir and Pine varieties each earned a Great Taste 2-star – 'above and beyond delicious' – a designation awarded to only 11% of products. Portoula Oak honey was awarded a Great Taste 1-star – 'food and drink that delivers fantastic flavor' – awarded to less than 30% of products.

Forest honey is also referred to as honeydew honey. This is different from blossom honey in that bees collect secretions on the bark of certain tree species to make their honey rather than collect it from flowers. Forest -  or honeydew - honey varieties are higher in minerals, and rich in antioxidants and flavonoids. It’s also darker in color, more complex in taste, less sweet, and has a lower moisture content than blossom honeys. For this reason, most forest honeys are slow to crystallize and some may never crystallize at all.

Always store honey at room temperature, with the lid tightly sealed to keep moisture and other contaminants out. No double dipping!

Crystallization is a natural process of pure, raw and unfiltered honey and may occur. However, it does not affect the quality or nutritional value of the honey. Some people actually prefer the texture of crystallized honey! Honeydew honeys - like our Fir, Pine and Oak varieties - are naturally lower in moisture and sugar and more resistant to crystallization. Should your honey crystallize, place the jar in a warm water bath (not more than 100 degrees) until the crystals melt and it re-liquifies.

Natural, properly preserved honey never expires! Fun fact: archeologists found honey thousands of years old in ancient Egyptian tombs and it was still good! Because our honey is imported from Greece, we are required by European Union guidelines to include an expiration date. 

We are currently shipping within the continental US. We plan to expand our reach soon! Please get in touch with us if you have a special request and we will do our best to accommodate you.

More details on shipping can be found HERE.

We want you to be thrilled with your order, and we stand behind our products 100%.

Unfortunately, we can’t take back food items due to safety concerns. If something isn’t right, please contact us.

For non-food items, we will accept returns of unused items within 30 days of purchase. If you plan on returning an item, you will be responsible for packing it up safely and securely, and shipping it back to us. Please get in touch with us to initiate a return.